April 24, 2013 ClickFox podcast interview live on EM360 website
April 9, 2013 ClickFox Survey Reveals Apple Leads in Customer Loyalty Second...
April 9, 2013 ClickFox Survey Reveals Apple Leads in Customer Loyalty Second...
February 16, 2013 Consumers Pick eCommerce for Better Customer Service
February 14, 2013 Best Practices Mapping Customer Experience Using Data
February 7, 2013 ClickFox Analysis Points to Increasing Complexity in Measuring Customer...
November 20, 2012 Amazon, Best Buy Provide Best Holiday Customer Service Says...
November 8, 2012 Major Financial Institution Selects ClickFox to Provide Cross Channel...
October 25, 2012 Using Customer Service to Build Loyalty
October 10, 2012 Leading Provider of Digital Entertainment Turns to ClickFox to...
ClickFox maps the complex maze of customer experience journeys formed by interactions at every touch point with a company. Unlike business intelligence tools, ClickFox links disjointed, cross-channel data to fully understand and analyze customer behavior in a holistic view. Without ClickFox, businesses see only siloed views and scattered pieces that make up the complete picture of experience.
ClickFox presents the findings of our second annual brand loyalty survey. Poor customer service and brand quality are top deterrents to building loyalty.