The Pioneering Leader in Customer Experience Analytics
Founded in 2000, the company started as an innovative and forward-thinking web analytics company, evolving to target new opportunities as CRM and related markets continued to grow in size, scope and sophistication. Taking into account the growing number and complexity of communication channels, ClickFox realized the need to take a more holistic approach to customer management -- 'Customer Experience Management', or CEM, to provide powerful insight into customer behavior across systems such as voice and speech-enabled IVRs, CTI, Contact Center, Web, Kiosks, mobile devices and more.
Today, ClickFox is the only company in the marketplace offering a comprehensive cross channel solution capable of easily aggregating data from all customer touch points and from other limited analytics sources, such as speech analytics, web analytics, quality monitoring, agent scoring, workforce optimization and beyond. By transcending a limited single channel view, ClickFox's Customer Experience Analytics (CEA) solution uniquely enables enterprises to understand the "total customer experience" across all customer interaction channels - to connect the dots and make sense of the complex choices of customer interactions that drive revenues, loyalty, and defections.
Proven Success With the World's Most Respected Organizations
ClickFox's award-winning, patented CEA solution currently processes nearly a billion customer interactions per month for leading Fortune 1000 companies and service providers across industries. As the pioneering leader behind customer experience management, ClickFox's domain and industry expertise is unmatched, with a proven track record of delivering unparalleled ROI and results for customers.