Mr. Galvin has been a leader in managing customer interactions for over 20 years and was responsible for large organizations handling billions of customer interactions during his career. Prior to joining ClickFox, he was President of J Galvin and Associates, a consulting firm focused on delivering customer service strategies and technology to improve the customer service experience, including customer segmentation, call resolution tactics, retention strategies, care desktop assessments, call automation and workforce efficiency. He was Senior Vice President of Customer Care for Dish Network, where his strategic insight improved the efficiency and effectiveness of the organization, resulting in operational and customer experience improvements. Mr. Galvin has led diverse, large scale operations to deliver sales, service and technical solutions to customers in organizations such as MCI Telecommunications. Additionally, Joe has been a key player in start-ups and industry leading Customer Care Outsourcing providers.
- Watch a video of Joe explaining ClickFox's unique cross-channel analytics approach ยป