ClickFox is the leader in providing Customer Experience Analytics (CEA) software and services to Fortune 1000 companies.
ClickFox’s patented, proven software enables companies to transform existing customer data into true, objective insight by showing customers’ step-by-step behavior within interactive systems and across the enterprise.
Only ClickFox can translate interactions from multiple service touchpoints into an intuitive, visual map, revealing quickly and easily what customers actually do and why, so that companies can align customer needs with their business objectives.
Telling the Real Customer Story
ClickFox's unique software modeling solutions enable its customers to translate complex customer interactions across multiple service channels, revealing the entire customer experience. ClickFox models and analyzes behavior in any interactive system, including:
- Interactive Voice Response (IVR)
- Speech recognition
- Internet/Intranet sites and web applications
- Kiosks
- CRM and enterprise applications
Through ongoing application of the ClickFox Customer Experience Analytics system, companies can dramatically reduce operational costs, improve customer satisfaction and revenue generation and enhance the overall interactive customer experience.
ClickFox is privately held with leading investors that include Ascent Ventures, Cedar Fund, Delta Ventures and Veritas Venture Partners, and is headquartered in Atlanta, Georgia.
ClickFox software is unique in its ability to map customer interactions to a business-relevant model of the system, offering unprecedented insight into how your customers are interacting with your business, and a clear roadmap to rapid, significant ROI.
ClickFox customers have realized both cost savings and performance optimization, including:
- Increased transactional conversions
- Increased user adoption rates for web applications
- Reduced IVR call transfer rates to more expensive customer service representatives
- Increased web self-help service fulfillment rates
- Enhanced customer satisfaction
- Reduced customer churn
- Less reliance on expensive enterprise interaction channels
- Increased click-throughs and conversions for interactive advertising
- Optimized brand awareness and performance
Companies instituting ClickFox include large enterprises providing high volume transactional e-commerce sites or web self-service and/or call center traffic, specifically:
- Financial Services
- Telecommunications
- Travel and Hospitality
- Insurance
- Healthcare
- E-tailers
ClickFox has five patents pending for its innovative technology comprised of over four million lines of code and over 20 man years of work. With five PhDs on staff, ClickFox's experienced team draws on skills in a variety of areas, including System Optimization, Data Modeling, Engineering Psychology, Software Engineering, Visualization/HCI and Algorithms.