“It’s truly an honor to be named a finalist for SoftwareCEO’s 2009 Innovation Awards, particularly given the talented pool of ground-breaking companies that vie for this prestigious honor each year,” said ClickFox CEO Marco Pacelli. “From the start, ClickFox’s vision has been to deliver tremendous value to enterprises by looking past incremental changes and traditional practices. Instead, our innovative CEA solution represents a significant paradigm shift for best-in-class businesses of the 21st century by transcending a single channel view to deliver truly integrated cross-channel customer experience management.”
We recently replaced our flash demo to better explain what Customer Experience Analytics is and why ClickFox does it best. You can view the new demo on the site or on YouTube here. Below is the YouTube version:
Let us know what you think in the comments and for more case studies, white papers and webinar replays, check out our download library.
We are proud to announce that Red Herring Magazine has named ClickFox a winner of Red Herring 100, an award given to the top 100 private technology companies based in North America. Winners were announced on May 13, 2009 at the exclusive Red Herring North America Conference where ClickFox CEO Marco Pacelli spoke at the event on the company’s vision and market strategy.
“This year drew well over one thousand entries and those that made The Red Herring 100 North America companies are definitely the ones to watch,” said Alex Vieux, publisher and CEO of Red Herring. “Despite the economic downturn, companies such as ClickFox are primed for success because of their role in the increasingly important field of customer experience. They will be in good company with past winners including Google, eBay, Skype and Twitter.”
At the Red Herring Top 100 Awards, Adaptive Engineering, a leading developer of collaboration and unified communication software product and solutions for enterprises and ClickFox, the leader in Customer Experience Analytics (CEA) software and solutions today announced a strategic partnership. Leveraging the collective technology assets and expertise of the two organizations, the partnership is expected to accelerate the co-development of next-generation customer experience solutions as well as boost cost-savings and value delivered to their respective client bases.
“As companies across virtually every industry look to navigate to safer waters in this extremely challenging economic environment, they are getting back to basics by focusing on the mission-critical tasks of improving the customer experience to shore up satisfaction and retention while also looking for ways to dramatically reduce operating costs,” said Marco Pacelli, ClickFox’s CEO. “By partnering with Adaptive Engineering, ClickFox will be even better positioned to help our customers address these challenges by delivering even greater value and savings to their bottom line. Adaptive’s innovative systems and intuitive visual applications set them apart from other Unified Communications solutions — providing a number of opportunities to jointly develop new, innovative ways of holistically understanding and analyzing the total customer experience.”
Marco Pacelli, a veteran high-tech executive with over 18 years of experience in building and commercializing technologies and companies, will be joining more than 50 leading academics and senior IT executives at the nation’s premier CIO event. Mr. Pacelli is scheduled to be a panelist in a 3:00-4:00ET session entitled, “Enterprise 2.0: What Role Should Collaboration Technologies Play in Challenging Times?” The session will examine how companies are deploying tools supporting Enterprise 2.0 — or Web 2.0-style collaboration within the enterprise — and experimenting with new approaches for applications ranging from business intelligence to collaboration to knowledge management. In addition to discussing the value of these tools to business performance, the panelists will share their perspectives on the role of these technologies in lean financial times and beyond.
More than 500 CIOs and senior IT executives will be attending the 2009 MIT Sloan CIO Symposium, which will take place Wednesday, May 20, 2009, 7:30 am to 7:00 pm at Kresge Auditorium, MIT (77 Massachusetts Avenue, Cambridge, MA).
ClickFox announced today that it has been named a finalist in the “Red Herring 100 North America” award program. Red Herring magazine has been covering innovative technologies for more than 10 years and announces this list annually. This year, more than 1,000 companies entered. Being named to the list signifies increasing awareness and momentum around the ClickFox brand and product offering.
Additionally, Marco Pacelli, chief executive officer (CEO) of ClickFox, has been asked to speak at the event on May 13th at 3:30pm and will be in the company of all of the finalists – a terrific opportunity for exposure and potential partnerships.
“We’re honored by this prestigious distinction from Red Herring as it speaks to our leadership in the customer experience analytics market,” said Pacelli. “In weathering the economic downturn, organizations seek to differentiate themselves based on customer experience and turn to companies that help them better understand their end user. To that end, ClickFox looks forward to helping those organizations deliver a next-generation customer experience.”
As you can read in our press release today, we’re announcing three CEA business solutions to meet market demand to address critical challenges of carving out operational costs, boosting customer experience and retention. We’ve designed these new solutions, consisting of integrated software and services, as practical, pre-packaged solution offerings that enable businesses to easily and rapidly achieve significant, ongoing bottom-line benefits on the path to full-channel customer experience excellence.
“Analytics in many different guises and applications have become core to enterprises in all industries around the globe,” said ClickFox CEO Marco Pacelli. “However, best-in-class organizations are looking past individual technologies and applications. Instead what they are really clamoring for are intelligent comprehensive analytics solutions for the corner office — solutions that can clearly and quickly both deliver high-impact recommendations as well as measure and analyze business impact.”
And in case you missed it, we also revealed that we’ve grown our contracted transaction volume to over 7.7 billion complex transactions per year with total annual client savings estimated in the $2 – $4 billion range. Not too shabby.
