ClickFox's Customer Experience Analytics Blog

Do you have your tickets for SpeechTEK 2009? There’s less than a month left to register for the world’s biggest speech technology conference and exhibition. Nowhere else can you find so much information on the latest ideas, technologies, services, and solutions. This year, they offer more leading-edge information and opportunities for interaction with industry movers and shakers. Mark your calendar now to attend and share in discussions about how these exciting new technologies will drive the future.

ClickFox will be at booth #609 and Anna Convery, ClickFox CMO, will be on the following panel:

Monday, August 24, 2009 – TRACK A: BUSINESS STRATEGIES
A104 – Panel: Using Analytics to Drive Value 2:15 p.m – 3:00 p.m

In today’s economy, call centers face the challenge of cutting costs while maintaining superior customer service. Analytics offers unparalleled ability to harness the huge amount of customer data available to identify opportunities for increased efficiency and better customer experience. Join us to hear industry experts discuss how analytics can help your call center face tough economic times.

Anna Convery, Chief Marketing Officer – ClickFox
Diego Lomanto, Senior Solutions Manager, Analytics – Verint Witness Actionable Solutions
Mike Moore, Analytics Manager – West Corporation
Mike Hutchison, VP, Professional Services – Nexidia, Inc.

If you are interested in a one-to-one meeting with ClickFox, please let us know. We hope to see you there.

RetailCustomerExperience.com is a great site with a lot of fresh content about everything and anything to do with the retail space and especially retail customer experience. The site’s video gallery showcases many cutting edge products and technologies. And now the ClickFox Customer Experience Demo is featured at the top of the gallery. If you haven’t done so already, please checked out our demo, and then go see all the other videos in the video gallery by following this link.

Our latest webinar, ClickFox CEA for Operational Efficiency was well attended this week and generated some interesting questions from the audience. The recorded replay is now available in case you missed it or wanted to pass along to your colleagues who may be interested. Please register and view it by following this link. As always, we’d love to hear your questions and comments.

In the following weeks we will announce our next event and let you all know the details soon.

To view some of our other webinars in the series, check out the webinar tab in our download library.