We had a great time at SpeechTEK this year! While some of the exhibitors were milling about, we had a lot of traffic at our booth and people were 3-4 deep trying to get a glimpse of the live demos we were running around the clock.
There was definitely a buzz about ClickFox’s ability to deliver cross-channel customer experience analytics and it seemed like everyone wanted to know more. Here’s a quick video of what the booth looked like. You can see Jeff James, Senior Director of Sales Engineering, engage the crowd in a discussion about the capabilities of CEA5:
ClickFox CMO, Anna Convery, sat on the panel “Using Analytics to Drive Value” with several other industry experts. While many companies have been quick to jump on the “analytics” bandwagon, many of the solutions offered today are technology specific and do not offer an easy way to combine multiple silos of information intelligently. Convery was there to try to help clear the air and set the right expectation for organizations looking to understand the complete customer experience, across all enterprise interaction touch-points.
We met many familiar faces as well as several new ones. We wanted to thank everyone who came by the booth, or met with us in person at other venues. We’d like to give a quick “shout out” to some of these people (in no particular order):
Daniel Hong – Customer Interaction Technologies Analyst, Datamonitor (on twitter @D_Hong)
We’re sorry if we left anyone out of the list, we literally met hundreds of people at the show this year. Looking forward to 2010!
BTW, the demo that Jeff is showing in the video above is now available for viewing on our website after registration. So if you’re interested in seeing what all the excitement is about, click here.
We’ve created a quick 8 minute video demo to give you a glimpse into the capabilities of our Customer Experience Analytics solution. CEA5 is the only product of its kind that can give you cross-channel visibility into the customer experience and a true visual representation of customer behavior.
We’ve added a new section to our download library for industry briefs and we’ll be adding new content for download on a weekly basis. The first industry brief that’s available right now is the Retail Industry Brief. Download it and find out how ClickFox Customer Experience Analytics can help retail companies deliver a seamless, cross-channel customer experience to their customer base.
ClickFox’s Customer Experience Analytics solution helps retail organizations easily aggregate both customer information and customer cross channel behavior into one single source for sales, marketing, operations and business performance information, providing powerful analytics tools to improve decision making across the organization.
We just announced a new event in our ongoing webinar series titled “Understanding Cross-Channel Customer Experience in Retail” and it’s now open for registration.
Here are some more details:
You may know a lot about your customers, and you know they are interacting with you across many channels… But can you easily access that information and are you putting it to work for you?
Customer information and customer interactions are a retailer’s most valuable asset. But being able to understand comprehensive cross-channel customer experience and gaining actionable insights from that information either is too difficult or too expensive… Until now.
ClickFox’s Customer Experience Analytics solution can help you easily aggregate both customer information and cross-channel customer behavior patterns into one single source for sales, marketing, operations and business performance information, providing powerful analytics tools to improve decision making across your organization.
Join us as we discuss how you can:
Integrate customer experience analysis with customer information to promote your strategic objectives
Provide consistent service across all channels
Gain a complete picture of your customers
Target customer segments for tailored programs
Stock the right products and services, in the right channels at the right time
Streamline customer service processes for a substantial competitive advantage
In this webinar we will share use cases illustrating how retail organizations utilize customer experience analytics to:
Deliver a superior customer experience
Drive improvements to achieve operational excellence
Improve customer retention & satisfaction
Leverage marketing insight
To view all of our upcoming webinars, please click here.
ClickFox and Business Systems UK announced today that they are teaming up to bring Customer Experience Analytics solutions to the EMEA market.
“We’re delighted to be aligned with a market leader such as Business Systems,” said Marco Pacelli, CEO of ClickFox. “Business Systems has a phenomenal reputation for its knowledge in implementing contact center solutions. Their domain expertise and access in EMEA combined with our joint sales and marketing efforts will allow us to bring unparalleled technology and service to our collective base.”
“ClickFox is a leader in customer experience analytics and Business Systems is known as the premier voice technology services organization in EMEA,” said Ventana Research Vice President and Research Director for Customer and Contact Centers, Richard Snow. “This partnership will leverage their accomplishments at numerous U.S.- and EMEA-based companies to bring customer experience analytics within the reach of companies in EMEA.This will allow companies to address one of today’s critical business issues – understanding the experience of their customers regardless of what channel they use to interact with the company.”
