Avinash Kaushik wrote a terrific post on his blog, Occam's Razor, titled "Aggregation of Marginal Gains: Recession Busting Analytics!" which touches on topics that apply not only to web analytics but can be expanded into customer experience analytics as well. If you haven't read Avinash's post, do that now, then come back and read more here.
April 24, 2013 ClickFox podcast interview live on EM360 website
April 9, 2013 ClickFox Survey Reveals Apple Leads in Customer Loyalty Second...
April 9, 2013 ClickFox Survey Reveals Apple Leads in Customer Loyalty Second...
February 16, 2013 Consumers Pick eCommerce for Better Customer Service
February 14, 2013 Best Practices Mapping Customer Experience Using Data
February 7, 2013 ClickFox Analysis Points to Increasing Complexity in Measuring Customer...
November 20, 2012 Amazon, Best Buy Provide Best Holiday Customer Service Says...
November 8, 2012 Major Financial Institution Selects ClickFox to Provide Cross Channel...
October 25, 2012 Using Customer Service to Build Loyalty
October 10, 2012 Leading Provider of Digital Entertainment Turns to ClickFox to...