ClickFox and Business Systems UK announced today that they are teaming up to bring Customer Experience Analytics solutions to the EMEA market.

“We’re delighted to be aligned with a market leader such as Business Systems,” said Marco Pacelli, CEO of ClickFox. “Business Systems has a phenomenal reputation for its knowledge in implementing contact center solutions. Their domain expertise and access in EMEA combined with our joint sales and marketing efforts will allow us…

Do you have your tickets for SpeechTEK 2009 ? There's less than a month left to register for the world's biggest speech technology conference and exhibition. Nowhere else can you find so much information on the latest ideas, technologies, services, and solutions. This year, they offer more leading-edge information and opportunities for interaction with industry movers and shakers. Mark your calendar now to attend and share in discussions about how these exciting new technologies will drive…

RetailCustomerExperience.com is a great site with a lot of fresh content about everything and anything to do with the retail space and especially retail customer experience. The site's video gallery showcases many cutting edge products and technologies. And now the ClickFox Customer Experience Demo is featured at the top of the gallery. If you haven't done so already, please checked out our demo , and then go see all the…

Our latest webinar, ClickFox CEA for Operational Efficiency was well attended this week and generated some interesting questions from the audience. The recorded replay is now available in case you missed it or wanted to pass along to your colleagues who may be interested. Please register and view it by following this link . As always, we'd love to hear your questions and comments. In the following weeks we will announce our next event…

Our next event in the ClickFox Webinar Series is open for registration. Event Description: Today’s companies are multi-channel enterprises striving to provide customers with greater choice and a customized experience. Meanwhile, consumers have evolved to expect a unified experience across every channel, regardless of type or frequency used. For a consumer-driven business, a fragmented experience represents lost revenues and eventually lost customers. Being successful in today’s complex, cross-channel environment means effectively balancing customer experience with operational…

In a recent blog post VP & Research Director at Ventana Research, Richard Snow, recommended taking a look at what the ClickFox product can do to help you optimize the customer experience across channels and take a key step to supporting customer performance management. He also writes about a recent piece of research he just finished, where the majority of companies said it was important for them to track interactions across channels, however closer…

We've recently translated some of our case studies to Spanish and added them to our Download Library . We're also working on translating our demo (click the link if you haven't watched it yet) to Spanish and will post it here on the blog and on YouTube shortly. But for now, please follow the links below to download our Spanish Case Studies: Financial Industry Case Study in Spanish …

In an effort to introduce some of the people at ClickFox and to show how they work to create better customer experiences every day, we will begin posting short video interviews here on the blog. You will be able to find them easily by either clicking on the Interview or Video categories on the right sidebar. To kick off the series, it is my pleasure to introduce Gavin Pitchersky, our Director of…

DMG Consulting recently published a report titled "Contact Center Analytics: Emerging Customer Experience and Desktop Analytics Solutions" in which they help contact center and IT decision makers identify, assess and select the right analytical applications for their contact centers. It also “debunks” some of the claims about these emerging technology sectors by providing an in-depth analysis of what they are and are not capable of…

ClickFox announced today that it has been selected as a finalist for the 2009 SoftwareCEO Innovation Award . These awards recognize innovative software products and new business models in eight different categories and ClickFox is a finalist in the 'Most Innovative Enterprise Software' category .

“It’s truly an honor to be named a finalist for SoftwareCEO’s 2009 Innovation Awards, particularly given the talented pool of ground-breaking companies that vie for this…