We are proud to announce that Red Herring Magazine has named ClickFox a winner of Red Herring 100, an award given to the top 100 private technology companies based in North America. Winners were announced on May 13, 2009 at the exclusive Red Herring North America Conference where ClickFox CEO Marco Pacelli spoke at the event on the company’s vision and market strategy.

“This year drew…

We recently replaced our flash demo to better explain what Customer Experience Analytics is and why ClickFox does it best. You can view the new demo on the site or on YouTube here . Below is the YouTube version:

Let us know what you think in the comments and for more case studies, white papers and webinar replays, check out our download library .

At the Red Herring Top 100 Awards, Adaptive Engineering, a leading developer of collaboration and unified communication software product and solutions for enterprises and ClickFox, the leader in Customer Experience Analytics (CEA) software and solutions today announced a strategic partnership. Leveraging the collective technology assets and expertise of the two organizations, the partnership is expected to accelerate the co-development of next-generation customer experience solutions as well as boost cost-savings and value delivered to their respective client…

Marco Pacelli, a veteran high-tech executive with over 18 years of experience in building and commercializing technologies and companies, will be joining more than 50 leading academics and senior IT executives at the nation's premier CIO event. Mr. Pacelli is scheduled to be a panelist in a 3:00-4:00ET session entitled, “Enterprise 2.0: What Role Should Collaboration Technologies Play in Challenging Times?” The session will examine how companies are deploying tools supporting Enterprise 2.0 — or Web…

ClickFox announced today that it has been named a finalist in the “Red Herring 100 North America” award program. Red Herring magazine has been covering innovative technologies for more than 10 years and announces this list annually. This year, more than 1,000 companies entered. Being named to the list signifies increasing awareness and momentum around the ClickFox brand and product offering. Additionally, Marco Pacelli, chief…

As you can read in our press release today , we're announcing three CEA business solutions to meet market demand to address critical challenges of carving out operational costs, boosting customer experience and retention. We've designed these new solutions, consisting of integrated software and services, as practical, pre-packaged solution offerings that enable businesses to easily and rapidly achieve significant, ongoing bottom-line benefits on the path to full-channel customer experience excellence.

“Analytics in many…

When potential customers ask us to explain why our Customer Experience Analytics (CEA) solution is different from anything else they have ever seen, we usually hear a follow up question mentioning the multi-channel capabilities of business intelligence and data warehouse vendors. Many people fail to realize that there is a tremendous difference between analyzing multiple channels as separate silos versus analyzing customer traversals across multiple customer interactions touch-points. When we refer to cross-channel analytics,…

We recently announced another event in the ClickFox Webinar Series. Here are the details: Today's customers have a variety of preferences and expectations that make managing customer experience data complex. The comprehensive customer experience is defined by the collective interactions they have with the enterprise, and the ability to analyze these interactions enables a company to proactively provide an optimal experience at every touch point. Register today! Join ClickFox and featured guest…

The prestigious Pacesetter award recognizes Atlanta metro area’s fastest-growing private companies.

“Given the tremendous breadth and depth of entrepreneurial talent in the Atlanta region, it is truly an honor to join such an elite group of successful, rapidly-growing companies by being named as a finalist for the 2009 Pacesetter Awards,” commented ClickFox CEO Marco Pacelli. “As companies in every industry tighten their belts and budgets during the downturn, ClickFox continues to be well positioned for…

In the beginning there was complete chaos. Companies were focused on their products and their bottom line and the customer was just a mere afterthought. But eventually competition caught up with everyone and nobody was safe. Customers had more options and they wanted to be treated well or they would just walk away. The idea that an organization actually had a relationship with its customers was…