What top-performing banks already know about Customer Experience - Webinar Announced
Today’s financial services providers are driven to discover new and innovative ways to reduce costs while simultaneously improving customer experience to remain competitive. Join ClickFox, the pioneering leader in customer experience analytics, at 1:00 pm on Thursday, October 29th to learn how the nation’s leading financial services providers realized hundreds of millions of dollars in annual savings by analyzing the paths of their customers to:
- Increase online and self-service transaction efficiency to deflect more calls away from agents
- Streamline authentication process for quicker account holder verification and fewer transfers
- Improve task flow processes to increase CSAT scores across channels
Attendees will learn how to leverage their existing investments in data warehousing, CRM and BI tools to gain a complete view of the customer experience, enabling targeted improvement strategies that have an immediate impact on operating costs and customer satisfaction and loyalty. Some of the nation’s most respected banking, credit card and investment organizations turn to ClickFox to transform the paths of their customers into multi-million dollar insights – register now to see how we can help you on the path to full, cross-channel customer experience excellence in 2010.