This week, Carl Lyon, Discussion Chairman for The QoE (Quality of Experience), a forum designed to foster collaboration and best practice-sharing within the customer experience industry, met with ClickFox experts in Denver to exchange insights on customer experience trends, measurement and business impact in the modern age. The QoE brings together senior executives from large organizations to explore the issues and address the challenges involved in delivering exceptional customer and…

ClickFox CEO, Marco Pacelli, has a new column over at Business Insider . We’ll be sure to cross-post his articles here as well. Enjoy!

Has a customer service experience ever made you want to scream? You’re not alone. As consumers, we have high expectations for the companies we invest our money in. And when they fail on service, send us through migraine-inducing communications loops and waste our time, we’re…

There are so many terrific blogs related to customer experience that we decided to add a monthly update to our blogroll with some of the stand-outs. Here are our recommendations for April 2010: 1. Service Untitled (Various Authors): Service Untitled is a leading blog on customer service and the customer service experience. Through multiple posts a week, the writers behind Service Untitled write about how customer service can help set a company apart from…

Customer Experience Matters (Bruce Temkin) Customer Experience Matrix (David Raab) Customers Rock! (Becky Carroll) CustomerThink (Various Authors) Think Customers: The 1to1 Blog (1to1 Magazine Editors) The Perfect Customer Experience (Dale Wolf) Customer Experience Crossroads (Susan Abott) Service Untitled (Various Authors) Michael Maoz (Gartner Blog Network) PGreenblog (Paul Greenberg) Know any other great customer experience blogs? Let us…

There are so many terrific blogs related to customer experience that we decided to add a monthly update to our blogroll with some of the stand-outs. Here are our recommendations for March 2010: 1. Think Customers: The 1to1 Blog - Written by the editors of 1to1 Magazine , this blog main focuses are customer experience and the concept and applications of customer loyalty. 2. The Perfect Customer Experience - Written…

We've added a few links on the right hand side of the blog and wanted to point them out to our readers. They are in alphabetical order and here's a short description of each one: Customer Experience Matrix - Written by David Raab, a consultant specializing in marketing technology and analysis, this blog presents information about technologies and business issues that help your organization make the most of every customer interaction. Customer Experience Matters…