ClickFox announced today that a Fortune 500 energy provider has expanded its software deployment for more robust customer experience analytics. The company started using the ClickFox CEA solution in 2008 to analyze customer behavior in their web self-service systems and has decided to expand to include CTI and IVR system data for deeper insight into how web task flow processes are directly impacting customer effort, customer satisfaction and operations costs. Says Marco Pacelli ,…

ClickFox announced yesterday that it signed a multi-million dollar contract with a leading international wireless provider to analyze, understand and act on customer experience intelligence across all interactions points. The organization provides industry-leading technology to its customer base and partners, relying on over 200 providers in other geographies to ensure optimum service levels. The addition of ClickFox CEA across all business units will enable enterprise-wide visibility into operational excellence to support their strategic emphasis on excellent…

In a press release today, ClickFox announced that an addition of a new customer significantly expands and anchors its dominance in Customer Experience Interaction Analytics in the financial market. The contract with a leading US-based global financial services organization, valued at approximately $7 million, will provide comprehensive cross-channel analytics across all customer interactions. Says ClickFox's CEO:

“Since we launched our product and solutions in 2004, we have seen our customers in the financial sector grow…

A new press release today details how a top-tier telecommunications organization, a current ClickFox customer, has decided to expand their CEA deployment to now include all customer interactions. Based on a proven track record of multi-million dollar results with ClickFox CEA, this leading wireless provider will leverage both existing and new interaction analysis to further improve operational efficiency, customer retention, revenue generation and customer satisfaction. From the release:

“The telecommunications industry is challenged with steep competition,…

We are happy to announce our new partnership with Greenplum this morning. Greenplum Software is the pioneer of Enterprise Data Cloud™ solutions for large-scale data warehousing and analytics, providing customers with next-generation capabilities including elastic expansion and sandboxing, multi-petabyte scale on commodity hardware, and massively parallel analytic processing.

“One of ClickFox’s top priorities is keeping the technology relevant so it exceeds customer needs,” said William Hawley …

ClickFox and Business Systems UK announced today that they are teaming up to bring Customer Experience Analytics solutions to the EMEA market.

“We’re delighted to be aligned with a market leader such as Business Systems,” said Marco Pacelli, CEO of ClickFox. “Business Systems has a phenomenal reputation for its knowledge in implementing contact center solutions. Their domain expertise and access in EMEA combined with our joint sales and marketing efforts will allow us…

ClickFox announced today that it has been selected as a finalist for the 2009 SoftwareCEO Innovation Award . These awards recognize innovative software products and new business models in eight different categories and ClickFox is a finalist in the 'Most Innovative Enterprise Software' category .

“It’s truly an honor to be named a finalist for SoftwareCEO’s 2009 Innovation Awards, particularly given the talented pool of ground-breaking companies that vie for this…

We are proud to announce that Red Herring Magazine has named ClickFox a winner of Red Herring 100, an award given to the top 100 private technology companies based in North America. Winners were announced on May 13, 2009 at the exclusive Red Herring North America Conference where ClickFox CEO Marco Pacelli spoke at the event on the company’s vision and market strategy.

“This year drew…

At the Red Herring Top 100 Awards, Adaptive Engineering, a leading developer of collaboration and unified communication software product and solutions for enterprises and ClickFox, the leader in Customer Experience Analytics (CEA) software and solutions today announced a strategic partnership. Leveraging the collective technology assets and expertise of the two organizations, the partnership is expected to accelerate the co-development of next-generation customer experience solutions as well as boost cost-savings and value delivered to their respective client…

Marco Pacelli, a veteran high-tech executive with over 18 years of experience in building and commercializing technologies and companies, will be joining more than 50 leading academics and senior IT executives at the nation's premier CIO event. Mr. Pacelli is scheduled to be a panelist in a 3:00-4:00ET session entitled, “Enterprise 2.0: What Role Should Collaboration Technologies Play in Challenging Times?” The session will examine how companies are deploying tools supporting Enterprise 2.0 — or Web…