ClickFox CEO, Marco Pacelli, recently participated in an online webinar hosted by our partners at EMC/Greenplum:

Massive volumes of information – commonly referred to as Big Data – are growing beyond the performance capacity of traditional data warehouses and database management systems. New technologies like analytic databases, open source software, noSQL and Hadoop are enabling businesses to process massive amounts of data that had previously been untapped and wasted.

The bottom line is that…

E Source , a provider of independent research, advisory, and information services to utilities, major energy users, and other key players in the retail energy marketplace, recently released its  2011 Review of North American Electric and Gas Company IVRs and 3 of the top 7 ranked utilities are leveraging ClickFox customer experience analytics to optimize IVR effectiveness and increase self-service success. One top-ranked provider  increased IVR containment from 30% to 70% with…

We wanted to share some of the latest interviews of ClickFox's CEO, Marco Pacelli, from the last few weeks: ClickFox on Big Data Realism and Future of Customer Analytics

Our CEO was just interviewed by Wikibon. You can watch the complete interview below:
Watch live video from Wikibon on Justin.tv

Last month in New York, EMC launched the Greenplum DCA (data computing appliance) which was very well received and included an event at the NYSE as well as the Hadoop World conference the day before. As part of the launch, several executives were interviewed for a webcast including ClickFox CEO, Marco Pacelli ( click here to view the video ): …

We've created a quick 4 minute video demo to give you a glimpse into the capabilities of ClickFox Pulse , the only product of it's kind that features fully customizable executive dashboard reports that visually display customer experience trends and key performance metrics across channels. Users can monitor and track the metrics that are most important to their role or business and executives can quickly and easily monitor changes in metrics like self-service…

There's been some recent media coverage of ClickFox that we wanted to share with our blog readers. First off, we had a great time at SpeechTEK 2010, participated in a couple of panels and presentation and met some interesting attendants at the exhibit hall and the networking event. Our VP of Business Development was interviewed on BnetTV.com and you can view that video here :  Next up is a fantastic article in Contact…

1to1 Media's Executive Business Editor Tom Hoffman has a video segment called 'Hoffman's Hot Seat' where he sits down with today's business leaders to discuss the latest trends in customer strategy and tactics. In this week's hot seat he interviewed ClickFox CMO, Anna Convery, at the Gartner 360 conference in a segment titled "Best Practices for Applying Customer Experience Analytics:"

Customer-centric companies are trying to learn as much as they can from their customers' experiences…

As customer experience becomes more strategic in today’s enterprise, ClickFox Pulse answers the demand for executives to gain direct, easy access to key customer experience metrics and insight, enabling them to keep their finger on the ‘pulse’ of their customer and their business. Pulse draws on ClickFox’s unique ability to unify the customer experience by leveraging data from all customer interaction channels, including: retail, Web, IVR, call center, email, chat and mobile/SMS applications. Powered…

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