ClickFox CEO, Marco Pacelli, recently participated in an online webinar hosted by our partners at EMC/Greenplum:

Massive volumes of information – commonly referred to as Big Data – are growing beyond the performance capacity of traditional data warehouses and database management systems. New technologies like analytic databases, open source software, noSQL and Hadoop are enabling businesses to process massive amounts of data that had previously been untapped and wasted.

The bottom line is that…

Summer is a usually the time when horror movies hit the theaters. With #FrustrationFridays, a weekly Twitter meme and blog column we share some of the worst customer experience nightmares we received in our Customer Tipping Point Survey . Here are a few more horror stories and our Customer Experience takeaways:

I was having problems downloading a ring tone to my son's cell phone from the web…

Last week, during our webinar ' What Consumers Really Want ', we shared the results from our recent survey about customer tipping points . Overall, the findings point to the powerful relationship between customer experience and revenue and highlight a critical need for companies to stop looking at service operations as cost centers, and instead view every interaction as an…

ClickFox today announced that it will host an industry webinar featuring Forrester Research, Inc. Vice President and Principal Analyst, Elizabeth Herrell on Thursday, June 10, 2010 at 1:00 pm Eastern. The complimentary webinar, “What Consumers Really Want”, will present the findings from recent online surveys where consumers answered questions about their interaction preferences and most frustrating customer service issues. Herrell will draw on her recent report, “ Real-Time Analytics for Contact Centers …

The webinar we hosted last week with Forrester Analyst Bruce Temkin was a huge success. We got many interesting questions and decided to post some of them along with our answers here on the blog. You can view a replay of the webinar by registering here . Q: ­Does Clickfox have the ability to track metrics for ATMs or other kiosk-type portals? A: ­Yes. ClickFox can use system logs from any device, such as…

We had a fantastic turnout yesterday for our webinar titled " Understand Your Customers as Individuals, Not Individual Transaction " in which Bruce Temkin of Forrester and ClickFox CMO, Anna Convery, discussed how best-in-class companies are applying a cross-channel approach to customer experience. To view the replay of the event, click here . We are currently compiling the questions from the event's Q&A session and will share them separately in a future…

Register NOW! Understand your Customers as Individuals, Not Individual Transactions – Featuring Bruce Temkin Thursday, March 18 ^th 1:00 pm EST Forrester analyst Bruce Temkin estimates that customer experience quality could cause swings of $242 million for a large bank and $184 million for a large retailer, but also notes that one of the biggest challenges to success is a lack of cooperation across the organization. Chances are, you already know how customers…

ClickFox hosted an excellent webinar event yesterday titled " The Hundred-Million Self Service Question " which is now available for replay. Click the link to find out what the answer is:

The answer to this question is right under your nose and contained in your customers’ everyday transaction data history – from kiosks, web site, and IVR systems. Join us to learn how several top-tier organizations reported  $200MM cost savings after…

Yesterday's webinar about Customer Experience Analytics in Finance is now available for replay: Today’s financial services providers are driven to discover new and innovative ways to reduce costs while simultaneously improving customer experience to remain competitive. Join ClickFox, the pioneering leader in customer experience analytics to learn how the nation’s leading financial services providers realized hundreds of millions of dollars in annual savings by analyzing the paths of their customers. Watch the webinar…

Today’s financial services providers are driven to discover new and innovative ways to reduce costs while simultaneously improving customer experience to remain competitive. Join ClickFox, the pioneering leader in customer experience analytics, at  1:00 pm on Thursday, October 29th to learn how  the nation’s leading financial services providers realized hundreds of millions of dollars in annual savings by analyzing the paths of their customers to:

• Increase online and self-service…