We've added a few links on the right hand side of the blog and wanted to point them out to our readers. They are in alphabetical order and here's a short description of each one: Customer Experience Matrix - Written by David Raab, a consultant specializing in marketing technology and analysis, this blog presents information about technologies and business issues that help your organization make the most of every customer interaction. Customer Experience Matters - Written by Bruce Temkin, Vice President & Principal Analyst at Forrester Research, this blog focuses on customer experience and is Bruce's personal blog and not associated with his employer, although it does reference much of his research. Customers Rock! - Written by Becky Carroll, long-time customer advocate and someone who is passionate about social media, marketing, and the customer experience, this blog focuses on customers, their experiences, and how businesses can make sure their customer experiences rock! CustomerThink - Written by several contributing authors, CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. Their main areas of coverage are Customer Relationship Management, Customer Experience Management and Social Business. These are just a few of the many blogs that focus on the customer experience. Would you like to be included in our blogroll? Do you know of another terrific blog that we should be aware of? Please let us know in the comments. And in case you missed it, you should view the replay of our webinar with Bruce Temkin: Finding Your Competitive Advantage Using Customer Experience Analytics.