ClickFox's Customer Experience Analytics Blog

ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, and Next IT, a leader in the design and implementation of natural language, self-service technology for businesses and organizations, today announced a partnership to redefine customer service through technology. Next IT will use ClickFox's CEA to understand how customers interact with Virtual Experts, to optimize Virtual Expert performance and measure the overall user experience.

"By viewing experience through the lens of the customer, ClickFox and Next IT have discovered the key to driving truly customer-centric enterprises," said Marco Pacelli, CEO of ClickFox. "We are thrilled to partner with a company that shares our commitment to an organization's most important asset: its customers."

ClickFox will participate at the 3rd annual Next IT User Conference, September 21 - 23, 2010 at The Palazzo Hotel in Las Vegas, NV. Read the full press release here.