ClickFox CMO to Lead Expert Panel at CRM Association Event
ClickFox CMO, Anna Convery, will lead an informative panel discussion with industry experts, entitled "Recession Proofing Your Contact Center: Methods Helping Contact Centers Optimize in a Downturn", hosted by Customer Relationship Management Association (CRMA) and the American Teleservices Association (ATA). When: Tuesday, March 30, 2010 from 7:30 am - 9:30 am Where: The Ravinia Club, Two Ravinia Drive, #100, Atlanta, GA 30346 Panelists: Anna will lead a panel discussion featuring expert call center executives from world-class organizations, including:
- Daiquiri Gleaves, Call Center Director, Delta Airlines
- Ann Glover, Director of Business Performance & Quality, InterContinental Hotels Group
- Diane Moogalian, VP of Customer Care, Equifax
- Pamela Mayfield, Director of Training, Quality & e-Kos Support Services, Liberty Mutual
Registration: Event registration and additional information are available here. Also, don't forget that Anna will be hosting a webinar this Thursday, March 18th at 1pm EST with Bruce Temkin of Forrester. For full details and to register for the event click here.