ClickFox CMO Anna Convery lead an expert panel of call center executives from Delta, Intercontinental Hotels Group, Equifax and Liberty Mutual in a lively discussion of contact center optimization best practices at Tuesday’s CRMA/ATA breakfast panel titled “Recession-Proofing Your Contact Center” in Atlanta. Panelists pointed to initiatives like analytics, work-at-home agent programs and incenting executives on customer experience improvements as key in driving more efficient, effective contact center operations.