ClickFox Continues to Expand Dominance in Utility Industry
ClickFox today announced a multi-year contract with a leading energy company to address one of the primary strategic goals of the organization: optimizing the customer experience across touch points to constantly meet and exceed customers' expectations. The organization which serves millions of residential, commercial, and industrial customers will leverage CEA to analyze the end-to-end customer experience through each communication channel to gain a deep understanding of key customer behaviors, preferences and trends not possible with traditional analytics. With the addition of this customer, ClickFox is expanding its footprint in the energy/utility industry with an established roster of leading Fortune 500 energy companies as well as several leading regional energy providers leveraging Customer Experience Analytics (CEA) on a daily basis to monitor key customer behavior trends and patterns for nearly 20 million utility consumers in North America. Read the full press release here. 