A new press release today details how a top-tier telecommunications organization, a current ClickFox customer, has decided to expand their CEA deployment to now include all customer interactions. Based on a proven track record of multi-million dollar results with ClickFox CEA, this leading wireless provider will leverage both existing and new interaction analysis to further improve operational efficiency, customer retention, revenue generation and customer satisfaction. From the release:

“The telecommunications industry is challenged with steep competition, high customer churn and highly publicized customer satisfaction issues. These issues need to be constantly monitored and analyzed, and limited analysis doesn’t deliver the insights that drive major, bottom-line changes,” said Marco Pacelli, chief executive officer of ClickFox. “ClickFox CEA provides unprecedented levels of insight to all our telecommunications customers by unlocking high-value, time-sensitive information from previously inaccessible sources, including structured and unstructured data.”

Read the full press release here. Also, download our telco case study here for some additional examples.