ClickFox announced yesterday that it signed a multi-million dollar contract with a leading international wireless provider to analyze, understand and act on customer experience intelligence across all interactions points. The organization provides industry-leading technology to its customer base and partners, relying on over 200 providers in other geographies to ensure optimum service levels. The addition of ClickFox CEA across all business units will enable enterprise-wide visibility into operational excellence to support their strategic emphasis on excellent customer experience. Marco Pacelli chief executive officer (CEO) of ClickFox said:

“Based on our years of experience with the top telecommunications organizations in North America, we have established an unrivaled domain expertise that ensures all wireless and data communications providers can quickly and effortlessly see high impact from customer experience analytics.”

Read the entire press release here. Read our Telco Industry Case Study here.