As a reflection of its recognition of the importance of customer experience management, ClickFox has joined the CXPA as a Corporate Member of the growing association.

The CXPA supports the professional development of its members and advances the field by providing research and education, establishing standards, offering networking and career opportunities, promoting the industry, and creating a better understanding of the customer experience discipline.

“ClickFox has been a pioneer in the field of customer experience by recognizing the critical importance of focusing on the complete journeys of consumers across a growing multitude of interaction channels,” said Marco Pacelli, CEO of ClickFox. “Analyzing customer behavior for over 400 million consumer accounts nationwide across retail stores, web sites, contact centers, email, chat, mobile applications and social media has given us powerful insight into the most critical issues impacting satisfaction, retention and profitability in today's enterprise. The CXPA will provide us with the opportunity to be part of a unified, informed, and collective voice to help guide the evolution of customer experience.”

ClickFox will be attending the CXPA Members Insight Exchange which is the association’s first members meeting this week. Members will join together to learn from and share their knowledge and experiences with other customer experience professionals who are equally passionate about the industry. The exchange will focus on educational sessions and networking with peers and industry leaders in the customer experience field.

Governed by a Board of Directors drawn from its membership, the CXPA is led by Bruce Temkin, co-founder and chair, and Jeanne Bliss, co-founder and vice chair – pioneers in the customer experience field who have a deep understanding of the roots of this burgeoning industry and a keen shared vision of its future.

“We greatly appreciate the commitment that ClickFox is making to the Customer Experience Professionals Association as demonstrated by being a Corporate Member,” said Temkin. “We are pleased to welcome ClickFox to the CXPA, and look forward to closely working together to help create a vibrant future for customer experience management.”

Watch a replay of a webinar with Bruce Temkin here: