ClickFox Partners with Adaptive Engineering
At the Red Herring Top 100 Awards, Adaptive Engineering, a leading developer of collaboration and unified communication software product and solutions for enterprises and ClickFox, the leader in Customer Experience Analytics (CEA) software and solutions today announced a strategic partnership. Leveraging the collective technology assets and expertise of the two organizations, the partnership is expected to accelerate the co-development of next-generation customer experience solutions as well as boost cost-savings and value delivered to their respective client bases.
“As companies across virtually every industry look to navigate to safer waters in this extremely challenging economic environment, they are getting back to basics by focusing on the mission-critical tasks of improving the customer experience to shore up satisfaction and retention while also looking for ways to dramatically reduce operating costs,” said Marco Pacelli, ClickFox’s CEO. “By partnering with Adaptive Engineering, ClickFox will be even better positioned to help our customers address these challenges by delivering even greater value and savings to their bottom line. Adaptive’s innovative systems and intuitive visual applications set them apart from other Unified Communications solutions — providing a number of opportunities to jointly develop new, innovative ways of holistically understanding and analyzing the total customer experience.”
Read the full press release here.
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