ClickFox Releases Results of Customer Interaction Survey
ClickFox today released the results of a survey conducted to understand how consumers prefer to interact with companies when completing various service transactions. The online survey was distributed to a large group of consumers across age groups and geographical regions, and delivered valuable insight into today's true customer needs and preferences.
Here's a quick glimpse into the preferences of customers of wireless providers:
(click to enlarge)
The survey covers the following industries: Banking, Wireless, Cable, Insurance, Healthcare, Utilities. Click any of the previous links to download an industry case study. Go here to download the survey results. Go here to read the full press release.