ClickFox at SpeechTEK 2009
Aug 28, 2009
We had a great time at SpeechTEK this year! While some of the exhibitors were milling about, we had a lot of traffic at our booth and people were 3-4 deep trying to get a glimpse of the live demos we were running around the clock.
There was definitely a buzz about ClickFox’s ability to deliver cross-channel customer experience analytics and it seemed like everyone wanted to know more. Here’s a quick video of what the booth looked like. You can see Jeff James, Senior Director of Sales Engineering, engage the crowd in a discussion about the capabilities of CEA5:
ClickFox CMO, Anna Convery, sat on the panel “Using Analytics to Drive Value” with several other industry experts. While many companies have been quick to jump on the “analytics” bandwagon, many of the solutions offered today are technology specific and do not offer an easy way to combine multiple silos of information intelligently. Convery was there to try to help clear the air and set the right expectation for organizations looking to understand the complete customer experience, across all enterprise interaction touch-points.
We met many familiar faces as well as several new ones. We wanted to thank everyone who came by the booth, or met with us in person at other venues. We’d like to give a quick “shout out” to some of these people (in no particular order):
- Sheri Greenhous – Managing Partner, CRMXchange (on twitter @sgreenhaus)
- Adele Sage – Analyst, Forrester Research (on twitter @adelesage)
- Aphrodite Brinsmead – Associate Analyst, Datamonitor (on twitter @diteb)
- Judith Markovitz – President, J. Markovitz Consultants
- Ginger Conlon – Editor-in-Chief, 1to1 media (on twitter @gingerconlon)
- Nancy Jamison – Jamison Consulting (on twitter @NancyJami)
- Keith Dawson – Principal Analyst, Frost & Sullivan
- Erin Harrison – Senior Editor, TMCnet
- Bill Meisel – President, TMA Associates
- Daniel Hong – Customer Interaction Technologies Analyst, Datamonitor (on twitter @D_Hong)
We’re sorry if we left anyone out of the list, we literally met hundreds of people at the show this year. Looking forward to 2010!
BTW, the demo that Jeff is showing in the video above is now available for viewing on our website after registration. So if you’re interested in seeing what all the excitement is about, click here.
Tags: Analyst, analytics, cross channel, customer interaction, enterprise interaction
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