We wanted to let everyone know that we'll be attending and exhibiting at Forrester's Customer Experience Forum 2012 East, “Outside In: The Power of Putting Customers at the Center of Your Business,” on June 26-27 in New York. The team will demo how the new Version 6.4 of its ClickFox Customer Experience Analytics (CEA) platform enables organizations to analyze data from all customer touch points and provides a roadmap of each customer's journey for increased customer satisfaction and improved revenue.

Here's why our CEO, Marco Pacelli, thinks you should swing by our booth (number 304): “Before exceptional customer experiences occur, companies must connect operational silos for an understanding of the complete customer journeys. ClickFox is working with the nation’s largest telcos and financial institutions to identify common trends across multiple departments (from the retail store to social channels to call centers) to provide executives with the holistic view needed to help them create tremendous brand value and profitability.”

Details:

What: Forrester's Customer Experience Forum 2012 East, “Outside In: The Power of Putting Customers at the Center of Your Business”

Where: New York Marriott Marquis, 1535 Broadway, New York, NY [booth 304]

When: Tuesday, June 26, 2012 - Wednesday, June 27, 2012

About Forrester’s Customer Experience Forum:

Based on the case studies and analysis in Forrester's upcoming book, this Event will detail specific ways to transform your company so that you can reap the full business benefits of the customer experience revolution. This is not just the same old "focus on the customer" message. It requires a new way to manage companies, looking deep into every process and incentive to see whether it supports the overall goal: to deliver a great customer experience.

Are you planning to attend the event? We hope to see you there!