ClickFox Triples Sales Team to Address Emerging Experience Analytics Market
We’ve been busy lately, building a team of top sales talent from software giants Oracle, SAP, IBM, Salesforce.com and others to address the growing need among the Fortune 500 for better customer intelligence tools to improve service and streamline business.
The new hires, attracted to the ClickFox solution and market opportunity over the past six months, comprise a powerful direct sales team to help clients analyze and solve the growing challenges in an increasingly complex customer experience environment. Unlike business intelligence tools, ClickFox links disjointed, cross-channel data to fully understand and analyze customer behavior in a holistic view.
“Most big companies unfortunately are observing their customers through ‘business intelligence’ or analytics silos — web experience, store experience, phone calls, etc, all separately. But their customers buy, rate, and leave based on the collection of their experiences across all those channels combined,” said Sefton Cohen, VP of worldwide sales at ClickFox. “The limited view leads managers to flawed decisions, wasted investments and worst of all, unhappy customers. ClickFox is changing all that by providing something unprecedented — a full 360 degree view, along with ‘instant playback,’ so managers can quickly see every single factor in a customer experience with their company.”
Read the full press release here.
