ClickFox Webinar Series
ClickFox has recently started a new webinar series to help define Customer Experience Analytics. We will feature several customer experience gurus from Forrester Research, such as Elizabeth Herrell and Bruce Temkin, as well as other surprise guests. The first webinar was already completed on November 6th and the topic was Reducing Service Costs While Improving Customer Experience with Customer Experience Analytics. The guest speaker was Elizabeth Herrell - Vice President, Principal Analyst, Forrester Research. The event was very well attended and if you would like to see the recorded rebroadcast, click on this link. Our next event is scheduled for December 11th at 1pm EST and will feature our guest speaker, Bruce D. Temkin, Vice President, Principal Analyst, Forrester Research. Bruce describes himself as a customer experience change agent, helping large organizations improve business results by changing how they deal with customers. He writes a terrific blog titled Customer Experience Matters where he posts his thoughts on the subject on a daily basis. It's a must read for any customer experience professional. Until we finalize a time for the next webinar you can register through this link. UPDATE: The next event will be at 1pm EST on December 11th, 2008. You can register by following this link. UPDATE 2: You can find the replay of the Bruce Temkin Webinar here. Check back here often to get the scoop on all of our upcoming events. Or simply subscribe to our RSS feed.