Last week, during our webinar 'What Consumers Really Want', we shared the results from our recent survey about customer tipping points. Overall, the findings point to the powerful relationship between customer experience and revenue and highlight a critical need for companies to stop looking at service operations as cost centers, and instead view every interaction as an opportunity to increase satisfaction, build loyalty, and grow revenue. The following report details the findings and analysis of the survey results, and highlights what this valuable customer insight means for today’s enterprise. Click here to read the Customer Tipping Point Survey Results. We also invite you to read our previous Customer Interaction Survey Results or view our recent webinar replay. We'd like to thanks everyone who participated in the survey for their time. Please let us know if you have any questions or comments.