Know What Makes Your Customers Angry
ClickFox CEO, Marco Pacelli, contributed an article on Bloomberg/BusinessWeek that gives companies a few tips on how to avoid the mistakes found in our recent customer tipping point survey. In our survey, the top three responses when customers were asked what makes their blood boil were:
- Speaking with multiple agents and starting over every time.
- Dealing with rude or inexperienced representatives or service technicians.
- Being kept on hold for long periods of time or unable to use self-service options successfully.
Read the entire article here. 