Our next event in the ClickFox Webinar Series is open for registration. Event Description: Today’s companies are multi-channel enterprises striving to provide customers with greater choice and a customized experience. Meanwhile, consumers have evolved to expect a unified experience across every channel, regardless of type or frequency used. For a consumer-driven business, a fragmented experience represents lost revenues and eventually lost customers. Being successful in today’s complex, cross-channel environment means effectively balancing customer experience with operational…

In a recent blog post VP & Research Director at Ventana Research, Richard Snow, recommended taking a look at what the ClickFox product can do to help you optimize the customer experience across channels and take a key step to supporting customer performance management. He also writes about a recent piece of research he just finished, where the majority of companies said it was important for them to track interactions across channels, however closer…

We've recently translated some of our case studies to Spanish and added them to our Download Library . We're also working on translating our demo (click the link if you haven't watched it yet) to Spanish and will post it here on the blog and on YouTube shortly. But for now, please follow the links below to download our Spanish Case Studies: Financial Industry Case Study in Spanish …

In an effort to introduce some of the people at ClickFox and to show how they work to create better customer experiences every day, we will begin posting short video interviews here on the blog. You will be able to find them easily by either clicking on the Interview or Video categories on the right sidebar. To kick off the series, it is my pleasure to introduce Gavin Pitchersky, our Director of…

DMG Consulting recently published a report titled "Contact Center Analytics: Emerging Customer Experience and Desktop Analytics Solutions" in which they help contact center and IT decision makers identify, assess and select the right analytical applications for their contact centers. It also “debunks” some of the claims about these emerging technology sectors by providing an in-depth analysis of what they are and are not capable of…