We had a great time at SpeechTEK this year! While some of the exhibitors were milling about, we had a lot of traffic at our booth and people were 3-4 deep trying to get a glimpse of the live demos we were running around the clock. There was definitely a buzz about ClickFox's ability to deliver cross-channel customer experience analytics and it seemed like everyone wanted to know more. Here's a quick video of what the…

We've created a quick 8 minute video demo to give you a glimpse into the capabilities of our Customer Experience Analytics solution. CEA5 is the only product of its kind that can give you cross-channel visibility into the customer experience and a true visual representation of customer behavior. The demo includes:

• Dashboard Portals
• Traffic Viewer
• Task Flow Analysis
• Behavior Templates
…

We just announced a new event in our ongoing webinar series titled "Understanding Cross-Channel Customer Experience in Retail" and it's now open for registration . Here are some more details: You may know a lot about your customers, and you know they are interacting with you across many channels… But can you easily access that information and are you putting it to work for you? Customer information and customer interactions are a retailer's most…

  We've added a new section to our download library for industry briefs and we'll be adding new content for download on a weekly basis. The first industry brief that's available right now is the Retail Industry Brief . Download it and find out how ClickFox Customer Experience Analytics can help retail companies deliver a…

ClickFox and Business Systems UK announced today that they are teaming up to bring Customer Experience Analytics solutions to the EMEA market.

“We’re delighted to be aligned with a market leader such as Business Systems,” said Marco Pacelli, CEO of ClickFox. “Business Systems has a phenomenal reputation for its knowledge in implementing contact center solutions. Their domain expertise and access in EMEA combined with our joint sales and marketing efforts will allow us…