Viewing entries posted in December 2009
"The ClickFox Experience," our quarterly newsletter was sent out earlier today and contains information about the following items:
- Latest ClickFox News
- ClickFox's Webinar Series
- Did You Know?
- Upcoming Events
- Customer Experience ROI Calculator
- Free Downloads
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We published our third Industry Brief today focused on the utility industry . One of the biggest challenges utility executives face is changing the utility culture to be more flexible and customer focused as they strive to implement current trends in customer service and compete in an environment characterized by volatile market conditions regulation and de-regulation, and unexpected seasonal and event-driven peaks in volume. ClickFox has been helping utility companies …
ClickFox today released a free interactive Customer Experience ROI Calculator and we invite everyone to try it out. Focused mostly on operational efficiency, this real world calculator was designed based on previous engagements with leading, world-class organizations across several industries. These companies have already realized millions of dollars in cost savings by identifying ways to serve their customers more efficiently across different interaction channels. We tried to keep it as simple as possible and…
We announced today that we've grown our processing volume to over 750 million customer transactions per month, up from 500 million earlier this year. These complex cross-channel customer interactions span across multi touch-points and include Web, IVR, CTI, CSAT, Live Agents, Handheld Devices, Interactive Kiosks and others.
This past weekend a group of employees from ClickFox spent the afternoon with the young men who live at the house we are sponsoring this holiday season and as always this is at once heartwarming and heartbreaking. All the guys were very appreciative of us volunteering our time and holiday decorations to make their home festive... and, as you can see below, we really did dress it up!
ClickFox announced today that a Fortune 500 energy provider has expanded its software deployment for more robust customer experience analytics. The company started using the ClickFox CEA solution in 2008 to analyze customer behavior in their web self-service systems and has decided to expand to include CTI and IVR system data for deeper insight into how web task flow processes are directly impacting customer effort, customer satisfaction and operations costs. Says Marco Pacelli ,…