We've added a few links on the right hand side of the blog and wanted to point them out to our readers. They are in alphabetical order and here's a short description of each one: Customer Experience Matrix - Written by David Raab, a consultant specializing in marketing technology and analysis, this blog presents information about technologies and business issues that help your organization make the most of every customer interaction. Customer Experience Matters…

Last week at Amdocs’ Partner Sales Organization annual partner event in Las Vegas, ClickFox was recognized as ‘Emerging Partner of the Year’. As a strategic partner of Amdocs for over a year, ClickFox offers the only true cross-channel software solution on the market, enabling unparalleled visibility into customer experience for improved operational efficiency, customer satisfaction and customer retention. Says Marco Pacelli, ClickFox CEO:

“ClickFox is honored to be recognized by Amdocs as an emerging partner. We…

Have you had a chance to check out our new Customer Experience ROI Calculator yet? It's a truly unique ROI tool and many people have tried it out so far with a lot of eye-opening results. I've decided to put together a few posts with examples of using the calculator, based on fictitious examples of large, medium and small companies. Today we'll tackle the large company example. First, I'd like you to take a quick look at the introduction video ( …

Anna Convery, ClickFox CMO, will speak at the Technology Association of Georgia’s ‘State of CRM’ event, an annual gathering of technology leaders focused the customer relationship management (CRM) industry. More than 60 senior CRM executives will be attending the State of CRM Breakfast, which will take place Thursday, January 14, 2010, from 7:30 am to 9:00 am at Oracle Corporation, 1100 Abernathy Rd., Suite 1120, Atlanta, GA 30328). For more information, visit: www.tagonline.org .…