1to1 Magazine today published an article titled "What's Wrecking Your Customer Experience" where they explained four strategies companies can use to navigate their way to customer experience excellence. Anna Convery, ClickFox CMO, was one of the interviewees quoted in the article:

Anna Convery, chief marketing officer at customer experience analytics company ClickFox, says she is beginning to see more chief customer officers and the like who sponsor customer experience projects. But it's not yet commonplace.…

Register NOW! Understand your Customers as Individuals, Not Individual Transactions – Featuring Bruce Temkin Thursday, March 18 ^th 1:00 pm EST Forrester analyst Bruce Temkin estimates that customer experience quality could cause swings of $242 million for a large bank and $184 million for a large retailer, but also notes that one of the biggest challenges to success is a lack of cooperation across the organization. Chances are, you already know how customers…

ClickFox is proud to sponsor the 22nd annual 'On Wings of Hope' gala and the continuing efforts of the Hope Heart Institute. The live auction event raises money for cardiovascular research and education to make heart disease – America’s No. 1 cause of death – more treatable, beatable, and preventable. The gala will take place on Feb. 20th at 6pm PST in Seattle, WA. For complete details click here . To read more about…

ClickFox announced today that it has signed a multi-year contract with a leading Fortune 500 energy company to analyze several million monthly customer interactions across a variety of service channels. The organization will use ClickFox CEA to track and analyze customer behavior across their web site, interactive voice response (IVR) system and call center (including agent desktop, call routing and electronic dialogue) to get a complete picture of the full experience from the customer’s point of…