ClickFox CEO, Marco Pacelli, has a new column over at Business Insider . We’ll be sure to cross-post his articles here as well. Enjoy!

Has a customer service experience ever made you want to scream? You’re not alone. As consumers, we have high expectations for the companies we invest our money in. And when they fail on service, send us through migraine-inducing communications loops and waste our time, we’re…

A few weeks ago, Rob Strickland (Former CIO of T-Mobile and ClickFox advisory board member) sat down for an interview with siliconANGLE TV at EMC World in Las Vegas to discuss, among other things, ClickFox and customer experience analytics. We’ve isolated two particularly powerful snippets from Rob’s interview, each about a minute long, that succinctly describes why customer experience and analytics are so important in today’s enterprise and how ClickFox is addressing the most critical business…

I had an interesting conversation the other day with a colleague who works for one of the largest airlines in the world and we talked about a recent incident that was widely publicized and made them look really bad. He told me there was nothing they could have done to prevent it, so I asked if there was a way to prevent it from happening again, to which he said…

We’ve been busy lately, building a team of top sales talent from software giants Oracle, SAP, IBM, Salesforce.com and others to address the growing need among the Fortune 500 for better customer intelligence tools to improve service and streamline business.

The new hires, attracted to the ClickFox solution and market opportunity over the past six months, comprise a powerful direct sales team to help clients analyze and solve the growing challenges in an increasingly complex customer…

Working with some of our customers, we (and they) see previously unimaginable results. I’m not only talking about hundreds of millions of dollars in new revenue and costs savings. I’m talking about huge gains in customer satisfaction scores and mainstream, objective recognition by the likes of  ACSI  and JD Powers  as well as praise by industry analysts (Gartner, Forrester, etc). But then along come some other reports like the annual “MSN Hall of…