ClickFox CEO, Marco Pacelli, will be one of the hosts on this Thursday's FierceFinance Webinar, where he will be discussing how big data is reshaping financial services:

“The sheer volume of transactions, interactions and account data makes it increasingly difficult for banks to get timely insights into trends impacting business issues,” said Pacelli. “At ClickFox, we’re enabling financial services organizations to bring order to the complex maze of data that’s been collected for years,…

Shortly after we published our market brief on mobile apps for customer service and engagement (also see our infographic ) we got in touch with AnyPresence which is a leading mobile platform that decreases the cost and complexity of multi-device application development, deployment, and maintenance. The platform allows non-technical users the ability to assemble and deploy HTML5, iOS, and Android apps without having to write code or install any software.…

At the end of 2011 we surveyed consumers to see what frustrates them the most when it comes to interacting with companies across various industries. This market brief presents the findings of the second annual consumer tipping points survey, which reveals what customer service issues frustrate consumers the most, and how they respond to negative experiences. We examined trends year-over-year to understand how customer expectations and perceptions are changing, and the hard-hitting impact to satisfaction, loyalty…