Our second event in the ClickFox Webinar Series, featuring Bruce Temkin of Forrester Research is now available for playback. Just click the link to register and view the rebroadcast. Bruce highlighted the importance of customer experience in differentiating your company from the competition. He's been speaking and writing about Experience-Based Differentiation (EBD) at Forrester and on his blog for a while now (read more at Customer Experience Matters). ClickFox highlighted how Customer Experience Analytics is helping companies gain valuable insight into customer behavior and is leading to significant improvements in customer loyalty and satisfaction. We will soon announce our next event. To subscribe to our RSS feed and be notified of the next event, click here. To replay the webinar follow this link.