Expanding our Blogroll - March Update
There are so many terrific blogs related to customer experience that we decided to add a monthly update to our blogroll with some of the stand-outs. Here are our recommendations for March 2010: 1. Think Customers: The 1to1 Blog - Written by the editors of 1to1 Magazine, this blog main focuses are customer experience and the concept and applications of customer loyalty. 2. The Perfect Customer Experience - Written by Dale Wolf, this blog focuses on customer experience marketing, marketplace conversations, social media and demand generation. They define the perfect customer experience as one which results in customers becoming advocates for the company, creating referral, retention and profitable growth. 3. Customer Experience Crossroads - Written by Susan Abbott, this blog is about branded customer experiences and how to create them. You'll find some great out-of-the-box ideas and topics here. Check out our ever-expanding blogroll here. Know another great customer experience blog? Please let us know in the comments section and we'll include it in one of our future updates.