New CEAi Infographic: Repeat Contact Behavior and Costs
One of the benefits of having an interaction cloud with billions of customer behavior patterns is that we can aggregate it to find interesting stories. This infographic illustrates variations in customer behavior across the US for nationwide wireless providers – analysis revealed that customer in some states are more likely to contact their provider more than once, driving up service costs for the organization.
Do you agree with this analysis? Find the state you live in and think back about your repeat calls to your wireless provider? Let us know your thoughts in the comments below.
Head over to our CEAi page to find more interesting insights and stay tuned for additional infographics in the future.