In an effort to introduce some of the people at ClickFox and to show how they work to create better customer experiences every day, we will begin posting short video interviews here on the blog. You will be able to find them easily by either clicking on the Interview or Video categories on the right sidebar. To kick off the series, it is my pleasure to introduce Gavin Pitchersky, our Director of…

ClickFox announced today that it has been named a finalist in the “Red Herring 100 North America” award program. Red Herring magazine has been covering innovative technologies for more than 10 years and announces this list annually. This year, more than 1,000 companies entered. Being named to the list signifies increasing awareness and momentum around the ClickFox brand and product offering. Additionally, Marco Pacelli, chief…

We've recently updated the resources in our download library to make the documentation more readable and included some new screenshots in our white papers. If you haven't checked these free downloadable resources, you should do so right now. Here's a quick look at the new design - click the images to download these files immediately ( Financial Case Study - left, CEA Technical White Paper - right):

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We've just released another case study in our download library today. This one deals with the health care industry and is titled: "Leading Health Care Company Relies on Customer Behavior Insights to Improve Self-Serve Completion Rates and Reduce Live Agent Transfers." Here's a short summary:

One of the nation's leading diversified health care benefits companies serves approximately 37.2 million people with information and resources to help them make better informed decisions about their health care.…

We hope you've been keeping track of all the new material available for download from our Download Library . We've just added a new Telco Case Study to the financial and utility ones already published. Here's a brief summary:

One of the most popular prepaid wireless brands in the US was searching for a way to reduce live agent support by providing more effective voice self-care options. Customer care management was interested…

We've translated our Financial Case Study to Spanish and have it available for download from our Download Library . Here's the summary and a download link:

Descubriendo el Valor de los Análisis de Comportamiento del Cliente: La Percepción de una Institución Financiera Global de Alto Impacto

Una de las instituciones financieras más grandes del mundo proporciona una gama completa de productos y servicios bancarios, de inversión, administración…

ClickFox has recently published a couple of case studies that we wanted to make sure you were aware of. These case studies are based on real world data and show how Customer Experience Analytics has enabled corporation to better understand their customers and gain tremendous business advantages. For the financial industry, we published a case study titled Harnessing the Value of Customer Behavior Insights at a Global Financial Services Powerhouse . Here's the case study overview:…