I read an interesting post on the Good Experience blog that got me thinking about how organizations are aligning themselves to become more customer-centric. The post was a paraphrased chat with someone who asked "Since  CIO s spend their days deciding which system to buy, or migrate, or install, do they really need to worry about the customer experience?" At first I was surprised that this question even came up. Of course a CIO…

Marco Pacelli, a veteran high-tech executive with over 18 years of experience in building and commercializing technologies and companies, will be joining more than 50 leading academics and senior IT executives at the nation's premier CIO event. Mr. Pacelli is scheduled to be a panelist in a 3:00-4:00ET session entitled, “Enterprise 2.0: What Role Should Collaboration Technologies Play in Challenging Times?” The session will examine how companies are deploying tools supporting Enterprise 2.0 — or Web…

We recently announced another event in the ClickFox Webinar Series. Here are the details: Today's customers have a variety of preferences and expectations that make managing customer experience data complex. The comprehensive customer experience is defined by the collective interactions they have with the enterprise, and the ability to analyze these interactions enables a company to proactively provide an optimal experience at every touch point. Register today! Join ClickFox and featured guest…

I came across an interesting article titled " Overheard - The IT department decides what data you get to see? " that raises a lot of very valuable points about the shortcomings of current BI tools. One of the things that jumps at you right away is a quote from Forrester Principal Analyst, Boris Evelson , who is quoted (from a different article):

"One bank CIO recently told…

ClickFox will be at MIT in May as a panelist and a Gold Sponsor. Here's a little more about the event:

The MIT Sloan CIO Symposium is an annual one-day conference, held on the MIT campus, where CIOs and other senior business executives from around the world gather to explore how leading-edge academic research and innovative technologies can help address the practical challenges faced in today’s changing economy. Senior IT decision makers engage…

Finding your competitive advantage using Customer Experience Analytics There’s no question about it: It’s a tough time to be in business today. As companies tighten their belts and budgets, executives are forced to cut excess and prudently invest only in mission-critical projects with proven, hard ROI. In short, successfully weathering the storm means getting back to basics and that means renewing your focus on what really matters:- delivering an exceptional customer experience; running lean, highly efficient…