Aberdeen Group notes that 29% of all dispatches and truck rolls are for issues that could be resolved without deploying onsite support… Reducing avoidable and repeat dispatches has an immediate impact on your operations costs, but it also drives dramatic, measurable improvements to customer satisfaction, loyalty and profitability. Leading cable and utility companies are applying customer experience analytics (CEA) to connect data from CRM systems, call centers, scheduling/dispatch tools and mobile field devices with outcomes like…