ClickFox CEO, Marco Pacelli, has a new column over at Business Insider . We’ll be sure to cross-post his articles here as well. Enjoy!

Has a customer service experience ever made you want to scream? You’re not alone. As consumers, we have high expectations for the companies we invest our money in. And when they fail on service, send us through migraine-inducing communications loops and waste our time, we’re…

ClickFox today released the results of a survey conducted to understand how consumers prefer to interact with companies when completing various service transactions. The online survey was distributed to a large group of consumers across age groups and geographical regions, and delivered valuable insight into today's true customer needs and preferences.

Here's a quick glimpse into the preferences of customers of wireless providers:

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