Today’s financial services providers are driven to discover new and innovative ways to reduce costs while simultaneously improving customer experience to remain competitive. Join ClickFox, the pioneering leader in customer experience analytics, at  1:00 pm on Thursday, October 29th to learn how  the nation’s leading financial services providers realized hundreds of millions of dollars in annual savings by analyzing the paths of their customers to:

• Increase online and self-service…

Avinash Kaushik wrote a terrific post on his blog, Occam's Razor, titled " Aggregation of Marginal Gains: Recession Busting Analytics! " which touches on topics that apply not only to web analytics but can be expanded into customer experience analytics as well. If you haven't read Avinash's post, do that now, then come back and read more here.