ClickFox's Customer Experience Analytics Blog

There’s been some recent media coverage of ClickFox that we wanted to share with our blog readers.

First off, we had a great time at SpeechTEK 2010, participated in a couple of panels and presentation and met some interesting attendants at the exhibit hall and the networking event. Our VP of Business Development was interviewed on BnetTV.com and you can view that video here:

Next up is a fantastic article in Contact Center Pipeline Magazine that discusses why consistent service delivery across channels requires a unified view of the customer that breaks down departmental barriers. We’ll have a lot more on this topic in upcoming weeks but to get your started you can read the article here: Multichannel Feedback (PDF).

ClickFox was also mentioned in a couple of recent articles by one of our board members, Geoff Oblak, and his company Ascent Venture Partners. In the first article over at The Motley Fool, Mr. Oblak talks about why Data Intelligence Is the Next Big Thing. In a another article on ReadWriteWeb, they try to pick the brain of Matt Fates, a partner at Ascent Venture Partners to see what’s Inside the Mind of an Early Stage Venture Capitalist.

Don’t forget to download a complimentary copy (an $895 value) of a Datamonitor/Ovum report that discusses the complex customer interaction landscape, and explains why ClickFox is addressing cross-channel analytics “in the most valuable way for enterprises”. The report is available for a limited time, so hurry over and download it here.

Here’s your chance to meet us in person. ClickFox will be at SpeechTEK, the premier speech technology conference and exhibition, August 2 – 4 in New York. Attendees can visit ClickFox in Booth #609 to see the latest developments at ClickFox, including groundbreaking products, industry research, and multi-million dollar customer success stories.

ClickFox will debut their latest solution, ClickFox Pulse, the first executive dashboard application for customer experience. Pulse answers the demand for executives to gain direct, easy access to key customer experience metrics and insight, and is the first product of its kind that measures the financial impact of today’s complex customer experience on the organization. Attendees will be able to see live demos of Pulse in the SpeechTEK Analytics Lab on Monday, August 2nd, and at the ClickFox booth throughout the exhibition.

ClickFox will offer industry thought leadership and share best practices as part of SpeechTEK’s analytics track, focusing on ‘advanced analytics’ as a way to not only deliver insight into the customer experience, but also to predict future behavior, like propensity to buy, and likelihood to churn.

ClickFox will also cover the recent Gartner & 1to1 CRM Excellence award won by their customer, Sprint. Attendees can learn how Sprint’s enterprise-wide approach to customer experience has driven the most improved customer satisfaction rankings across all industries over the last two years.

Attendees can schedule private demos and appointments by visiting http://web.clickfox.com/contact-us.

Do you have your tickets for SpeechTEK 2009? There’s less than a month left to register for the world’s biggest speech technology conference and exhibition. Nowhere else can you find so much information on the latest ideas, technologies, services, and solutions. This year, they offer more leading-edge information and opportunities for interaction with industry movers and shakers. Mark your calendar now to attend and share in discussions about how these exciting new technologies will drive the future.

ClickFox will be at booth #609 and Anna Convery, ClickFox CMO, will be on the following panel:

Monday, August 24, 2009 – TRACK A: BUSINESS STRATEGIES
A104 – Panel: Using Analytics to Drive Value 2:15 p.m – 3:00 p.m

In today’s economy, call centers face the challenge of cutting costs while maintaining superior customer service. Analytics offers unparalleled ability to harness the huge amount of customer data available to identify opportunities for increased efficiency and better customer experience. Join us to hear industry experts discuss how analytics can help your call center face tough economic times.

Anna Convery, Chief Marketing Officer – ClickFox
Diego Lomanto, Senior Solutions Manager, Analytics – Verint Witness Actionable Solutions
Mike Moore, Analytics Manager – West Corporation
Mike Hutchison, VP, Professional Services – Nexidia, Inc.

If you are interested in a one-to-one meeting with ClickFox, please let us know. We hope to see you there.