“The ClickFox Experience,” our quarterly newsletter was sent out to subscribers earlier today and contains information about the following items:
If you aren’t subscribed to our newsletter, just enter your email in the window at the top right of our website.
“The ClickFox Experience,” our quarterly newsletter was sent out to subscriber last week and contains information about the following items:
If you aren’t subscribed to our newsletter, just enter your email in the window at the top right of our website.
“The ClickFox Experience,” our quarterly newsletter was sent out earlier today and contains information about the following items:
If you aren’t subscribed to our newsletter, just enter your email in the window at the top right of our website.
“The ClickFox Experience,” our quarterly newsletter was sent out earlier today and contains information about the following items:
If you aren’t subscribed to our newsletter, just enter your email in the window on the right or click the button below:
This week, ClickFox hosted the latest in our webinar series with an event that focused on Customer Experience Analytics in Retail. If you missed this webinar, which also included an excellent CEA product demo, you should click here and register to to view the replay.
To register for any of our upcoming events, please click here.
Other useful links:
Our next event in the ClickFox Webinar Series is open for registration.
Event Description:
Today’s companies are multi-channel enterprises striving to provide customers with greater choice and a customized experience. Meanwhile, consumers have evolved to expect a unified experience across every channel, regardless of type or frequency used. For a consumer-driven business, a fragmented experience represents lost revenues and eventually lost customers. Being successful in today’s complex, cross-channel environment means effectively balancing customer experience with operational efficiency.
Please join ClickFox for a complimentary webinar entitled “ClickFox CEA for Operational Efficiency: A blueprint for enhanced self-service and customer experience success,” where you will learn:
Presented by: Mary Ellen Thompson
Mary Ellen Thompson is a Director of Analytics at ClickFox. She has been with the company for more than four years and is responsible for providing consulting and analytics services to Fortune 100 companies. She has extensive experience in workflow optimization and frequently speaks as a customer experience and analytics subject matter expert. Prior to ClickFox, Ms. Thompson worked for IBM. She received her undergraduate degree from Stetson University and has an MBA from UGA’s Terry College of Business.
Click here to view the replay of the webinar.
ClickFox has recently started a new webinar series to help define Customer Experience Analytics. We will feature several customer experience gurus from Forrester Research, such as Elizabeth Herrell and Bruce Temkin, as well as other surprise guests.
The first webinar was already completed on November 6th and the topic was
Reducing Service Costs While Improving Customer Experience with Customer Experience Analytics. The guest speaker was Elizabeth Herrell – Vice President, Principal Analyst, Forrester Research. The event was very well attended and if you would like to see the recorded rebroadcast, click on this link.
Our next event is scheduled for December 11th at 1pm EST and will feature our guest speaker, Bruce D. Temkin, Vice President, Principal Analyst, Forrester Research. Bruce describes himself as a customer experience change agent, helping large organizations improve business results by changing how they deal with customers. He writes a terrific blog titled Customer Experience Matters where he posts his thoughts on the subject on a daily basis. It’s a must read for any customer experience professional.
Until we finalize a time for the next webinar you can register through this link.
UPDATE: The next event will be at 1pm EST on December 11th, 2008. You can register by following this link.
UPDATE 2: You can find the replay of the Bruce Temkin Webinar here.
Check back here often to get the scoop on all of our upcoming events. Or simply subscribe to our RSS feed.
