Utility Industry Brief Published
Dec 18, 2009
We published our third Industry Brief today focused on the utility industry. One of the biggest challenges utility executives face is changing the utility culture to be more flexible and customer focused as they strive to implement current trends in customer service and compete in an environment characterized by volatile market conditions regulation and de-regulation, and unexpected seasonal and event-driven peaks in volume.
ClickFox has been helping utility companies overcome these challenges in several ways. Read more about Customer Experience Analytics in Utilities to see how.
Also, don’t forget to try out our free interactive Customer Experience ROI Calculator.
Tags: analytics, customer experience, customer service, utility executives
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