Webinar with Intervoice/Convergys Announced
ClickFox has teamed up with our partner Intervoice/Convergys for a webinar titled: "Turning Lemons into Lemonade: How to make the most of your contact center investment during an economic crisis." Here are the event details: Date: February 10th, 1:00 - 2:00 Eastern Presented By: Jenny Burr, Sr. Manager Speech Solutions, Intervoice/Convergys; Alex Massie, Vice President of Business Solutions, ClickFox In both the best of times and the worst of times, Convergys Multichannel Analytics, powered by ClickFox’s Customer Experience Analytics technology, enables better and faster decision-making on these critical areas and beyond. Listen and Learn Find out how Multichannel Analytics enables you to:
- Leverage the significant amount you’ve already invested in data collection, using data from any and all systems
- Create your unique view of the total customer experience
- Use Convergys Professional Services to analyze customer behavior and provide specific, actionable recommendations for modifications or simple application tuning in order to improve the customer experience
- Gain actionable insights to see/address key links to business drivers such as improving customer satisfaction, retention, first contact resolution, and self-service completion, reducing operational costs, and closing up-sell opportunities
UPDATE: This event has ended. Click here to register and replay this webinar.